100% Money Back
What do we guarantee?
- At RealDollOnline, we are 100% confident in our products (because we see them every day and know how good they are personally. We consistently receive positive feedback from our customers every day!)
- We want you to feel confident – So we offer a full money-back guarantee on all orders.
- If your doll arrives faulty or misdescribed, or it simply wasn’t what you expected, we’ll offer you a replacement or give you your money back. It’s that simple.
How does the money-back guarantee work?
- After placing an order, we will keep you updated via email on the progress of your order until your doll is safely delivered to you.
- When you receive your doll, you must inspect it immediately- from head to toe. Do not use your doll before the inspection. We recommend taking photos of the exterior of the box and the doll as you unbox it.
- If you find any issues with your doll or damage when unboxing, please report it to us immediately.
- When reporting an issue, please specify as detailed as possible the exact problem/s. Please include any clear photos or videos. Thank you.
I have used my doll. Am I still covered?
- We pride ourselves on great customer service, and we will always genuinely try to solve any issues you have with your purchase. However, the sex doll industry has stringent laws and regulations regarding “used” sex toys that we do not control. Your doll must be ‘as new’ and in the original packaging to qualify for a money-back guarantee.
- If you have used the doll, please contact us, and we will always do our best to fix any issues or problems you have.
What is not covered under the money-back guarantee?
- Skin Imperfections
- Skin Tone Difference: The skin tone of the doll in the product images may appear slightly different due to lighting, camera settings, or post-editing techniques. Different monitors or screens may also display colors differently, which can lead to discrepancies in how the skin tone looks in real life compared to online images. Skin tone differences between the photos shown online and the actual product can sometimes occur. This issue not always be covered by a return or refund policy.
- Finger & Toe Nails
- Eyelashes
- Makeup
- Used Dolls
- User Damage
- Custom Dolls
- In-stock Dolls – We are unable to accept returns for dolls that have been shipped from overseas warehouses. As dolls are considered personal, we cannot verify whether the doll has been used or not. If there are no quality issues when the doll is received, it is not eligible for a return, but we are open to resolving issues and helping where we can.
*Please read the Refund Policy
Understanding Skin Tone Variations
- Photography vs. Real Product:
The skin tone of the doll in the product images may appear slightly different due to lighting, camera settings, or post-editing techniques. Different monitors or screens may also display colors differently, which can lead to discrepancies in how the skin tone looks in real life compared to online images.
- Manufacturing Variations:
•Each doll is handcrafted, and slight variations in color can occur from one doll to another, even within the same skin tone selection. This can be especially true for dolls made from TPE (Thermoplastic Elastomer) or silicone, where slight color changes can occur in the production process.
- Material Impact:
The type of material used (TPE vs. silicone) may also affect how the skin tone appears, as different materials can absorb and reflect light in unique ways, resulting in subtle differences in appearance.
We will do our best to protect the interests of our customers. If there are any issues with your doll upon receipt, we will assist you in negotiating with the manufacturer to resolve the matter. If you have any other questions about our dolls, don’t hesitate to contact us by e‑mail at support@realdollonline.com or using the contact form here. We are always happy to answer any questions you may have.